1. IntroductionAt Knorish, we strive to provide our customers with high-quality online courses that meet their educational needs. We understand that there may be instances where you need to request a refund. This Refund Policy outlines our guidelines for processing refund requests for online courses.
2. Refund EligibilityTo be eligible for a refund, you must meet the following criteria:
(a) Request within 7 Days: Your refund request must be submitted within 7 days of the date of purchase.
(b) Course Progress: Your course watch progress must be less than 20%. This means that you have viewed less than 20% of the course content.
(c) Proof of Purchase: You must provide proof of purchase, such as a valid order number or receipt.
3. How to Request a Refund
If you meet the eligibility criteria and wish to request a refund, please follow these steps:
(a) Contact Us: Create a refund request from contact us page.
(b) Provide Information: In your email, include the following information: Full name, email, order number or receipt, course name, date of purchase and explanation for the refund request.
(c) Verification: We will review your request and verify if it meets the eligibility criteria.
4. Refund Process
If your refund request is approved, the following will occur:
(a) Refund Method: We will process the refund using the original payment method you used for the purchase.
(b) Processing Time: Refunds typically take 5-10 days to process, depending on your payment provider.
(c) Notification: You will receive an email notification once the refund has been initiated.
5. Non Refundable Items
Please note that the following items are non-refundable:
(a) Courses with over 20% course progress.
(b) Refund requests made after 7 days of purchase.
(c) Any courses purchased outside of our official website or authorized partners.